Terms & Conditions
We look forward to working with you and helping you achieve your Personal Training goals. To help us provide a professional, motivating and enjoyable experience for you and all our clients, please read through the terms and conditions. If you have any questions do not hesitate to contact us.
Payment
All payments for Personal Training sessions are to be made in advance. Package renewals are due at the last session of the current package.
Rescheduling appointments
We understand that sometimes you may need to reschedule an appointment. We will do our best to accommodate your request. If your trainer is unable to find an alternative time, and your request is placed less than 24 hours prior to the appointment, you will be charged for the appointment (except under special circumstances or in case of emergency).
Group Training
If a member of the group cancels or misses an appointment that group member will forfeit that session regardless of any prior notice given.
Cancelling or missing an appointment
If you miss a scheduled appointment or cancel with less than 24 hours notice, you will be charged for the scheduled training session (except under special circumstances or in case of emergency).
Trainer cancellation or missing an appointment
In the event of unexpected absence, your trainer will contact you as soon as possible. If you’re trainer is absent due to a case of an emergency you will be contacted to explain the situation and reschedule the session with no penalty to us.
Client holidays and absences
We request 7 days advance notice be given of any prolonged training absences.
Trainer holidays and absences
Your trainer will provide you with at least 14 days notice for any prolonged trainer absences. Your trainer will discuss alternative personal training arrangements with you.
Health concerns
You must inform your trainer of any relevant injury or illness and will obtain a medical clearance from your medical specialist prior to beginning (or restarting) training if there are any medical concerns.
Medical freeze option
If you become ill or injured and have been advised by your doctor to temporarily discontinue training, you may freeze any remaining sessions for a period up to 3 months.
Terms & Conditions
The terms and conditions stated herein will automatically be carried over to your new sessions upon expiry of the current package without the need for a new agreement to be signed and dated.
Liability
You accept that participating in exercise has a risk of causing injury, both minor and potentially major.